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How do I update a ticket’s status in HubSpot?

Find out how to update a ticket’s status in HubSpot to keep your team informed and your customers happy.

How do I update a ticket’s status in HubSpot?

                                     Video tutorial  

What you’ll learn

  • The Help Centre is a central location within your HubSpot account where you and your team can manage tickets. By default, tickets are automatically created across all the channels you’ve connected to the Help Centre.
  • In this video, you’ll learn how to edit, follow, split, merge, move or delete tickets directly within the workspace. You can also view a ticket’s association history and manage access to it. This helps your team stay up to date with recent ticket activity and keep an organised list of tickets.